Check-in time at The Point from 3:00pm. Please notify us in advance of your arrival time so we may be present to welcome you. If you require a late check-in (after 9:00 pm), please notify us in advance. Early check-ins are by request only, and cannot be guaranteed. If you arrive before the check-in time and your room is not ready, you are welcome to leave your luggage in our storage area.

Check-out time at The Point is at 10:00am. Please notify us in advance if you have an early morning check-out (before 7:00am) so we can make arrangements for key return. Late check-out is by request only and cannot be guaranteed. Late check-out may be subject to an additional fee of R250 for room rentals. Late check-out is not permitted for whole house rentals.

Madic Media Pty Ltd & The Point

The registered business name of the company operating as “The Point” is Madic Media Pty Ltd. The name Madic Media Pty Ltd may appear on invoices and payment slips or bank statements, instead of “The Point”. Agreement to all terms and conditions listed below, including deposits, cancellations, indemnities, and all else, are made to Madic Media Pty Ltd doing business as “The Point”.

Your Booking

Your booking is as contracted for the number of nights and people, and only includes guests named at the time of the booking. You are not allowed to have additional people staying in the room or using any space in the house over and above the number and names of guests contracted. Changes to your booking (for example, a name change for a companion guest) must be made in advance and in writing, subject to approval by The Point. The Point reserves the right to charge the full rate for any such unauthorised stay and/or to terminate the booking. In this eventuality, there will be no refund for any unused nights.

Deposits

A deposit must be made at the time of booking. A booking is not confirmed until a deposit has been received.

• Bookings made within 14 days of arrival require a 100% deposit to confirm the booking.
• All other bookings require a 50% deposit with the balance payable 14 days before arrival.
• If your balance has not been paid when due, the booking will be considered cancelled.

Security/Breakage Deposit

• Whole house bookings are subject to a refundable breakage deposit of R4400.
• Room bookings are subject to a refundable breakage deposit equal to the nightly rate (R795-R935).
• Any damage to the property or its contents will be deducted from this amount. Any damage in excess of the breakage deposit will be invoiced and/or billed to the credit card of the booking party.
• All deposits (less deductions for any breakage) will be refunded within 48 hours of departure, not including any delay due to international processing.
• We do not collect a key deposit, however, if keys are not returned, an amount between R200 and R500 will be deducted from your breakages deposit, depending on type of key.

Cancellations

All cancellations, regardless of notice, are subject to a fee equal to 50% of the first night’s stay. The following rules also apply:

Bookings made for peak season dates (Dec 1 – Jan 15):

• 100% refund if cancelled 60 days or more before arrival.
• 50% refund if cancelled 30-59 days before arrival.
• 25% refund if cancelled 15-29 days before arrival.
• No refund if cancelled within 14 days of arrival.

All other bookings:

• 100% refund if cancelled 30 days or more before arrival.
• 50% refund if cancelled 15-29 days before arrival.
• 25% refund if cancelled 7-14 days before arrival.
• No refund if cancelled within less than 7 days of arrival.

The Point collects and refund online payments in South African Rand. For Guests who pay in a foreign currency, the Rand value of the payment and the refund will always be the same, but the amount of the refund reflects the exchange rate on the day the refund is issued. Exchange rates change every day so the amount returned won’t match the amount paid. When a refund is issued to a card using another currency, the receiver’s bank will convert it from Rand. The Point is not involved in this exchange process and not liable for any loss that may occur due to change in foreign exchange rates between the time of booking and the date of refund.

Payment

The Point accepts payment via EFT, international bank transfer, and credit card via the Yoco digital payment gateway. Payment for any on-site purchases including braai packs, wood, beverages, special events, laundry, or any other product or service requested or used during your stay may be made using the previously listed methods or via credit card on the Yoco physical payment terminal. 

House Rules

All guests must abide by the House Rules as listed here: The Point House Rules.

The following “major” rules will be strictly enforced. Violation of any of the rules below will lead to immediate eviction and cancellation of the balance of your booking, with no refund.

• Strictly no parties or events.
• No unregistered guests are allowed on the property.
• No visiting pets.
• Quiet hours between 10:00 pm and 8:00 am applies. No loud music or excessive noise between these times. (This is a residential neighbourhood, and we ask that you please respect our neighbours, especially while using the outdoor spaces).
• No smoking, vaping, or hubbly/hookah is allowed inside the property. (Designated smoking areas are provided outside. Guests caught smoking indoors will be billed a deep cleaning fee of R1000 for room rentals and R5000 for whole house rentals.)
• No illegal substances are allowed on the premises.
• No firearms or otherwise dangerous or restricted weapons are allowed on the property.

Behaviour

Please remember that you are sharing The Point with other guests and with the owners – please behave accordingly. Please be aware of fellow guests if coming in very late or leaving early, and when watching TV or playing music. We reserve the right to terminate bookings if faced with unreasonable or anti-social behaviour.

We do not tolerate racist, sexist, homophobic or otherwise discriminatory language or behaviour and we reserve the right to terminate a booking on receipt of a complaint. Please contact the owners as soon as possible if you have an issue with the behaviour of a fellow guest.

Complaints

In the event of a complaint, we will investigate and respond in a timely and courteous manner. Where appropriate, we will make immediate amends.

Children

The Point is not able to accommodate children or guests under 18 in room bookings. For safety reasons, The Point is not suitable to host young children for whole house bookings, though children are permitted if supervised by their legual gaurdian. Please note that our pool area is not secured and there is no lifeguard on duty. Cleaning products and chemicals are not stored in a secure manner.

For whole house bookings where you wish to bring children, please inform the owner of the number of children and their ages when requesting the booking. Acceptance of such a booking request is at the discretion of the owner. If accepted, children under the age of 12 must be supervised at all times, both indoor and outdoor. The parent or legal guardian of the child or children must be part of the booking party. Use of the property by guests under 18 is at the “own risk” of the booking party. 

Pets

The owner’s pet, Cola, lives on the property and makes use of the shared spaces. With a whole house booking, Cola only has access to some outdoor spaces, not the house. However, The Point is not pet friendly and visiting pets are not allowed. If you have a registered assistance or service dog, please inform us prior to booking so we can make an accommodation.

Pool & Hot Tub

• Use of the pool and hot tub is at your “own risk”. There is no lifeguard on duty. 
• Do not use the pool or hot tub if inebriated or in any altered state.
• No jumping or diving.
• No running, boisterous behaviour, or rough play in the pool and pool area.
• No glass in the pool or pool area.
• No eating or drinking in the pool.
• Please rinse off using the outdoor shower before entering the pool or hot tub.
• Please check the temperature before entering the hot tub to avoid scalding. Do not touch the metal elements on the inside or outside of the hot tub.

Smoking

Smoking is only permitted in designated outdoor smoking areas. Smoking, vaping, or using hubbly or hookah indoors will result in a deep cleaning fee/fine of R1000 for room bookings and R5000 for whole house bookings and immediate eviction.

Guests’ Liabilities

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to The Point’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit or debit card or send an invoice for the amount to the registered address. We will however make every effort to keep any costs that the guest would incur to a minimum.

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit or debit card or send an invoice for the amount to the registered address.

We will use our best efforts to return any items left behind by a guest after their stay but reserve the right to recoup any costs incurred by The Point.

Security

We have security cameras throughout the exterior of the property. Our security cameras are located in the outdoor areas only and cover all entrances to the property. There is also a security camera over the outdoor storage area to ensure items that guests put in the storage lockers are monitored.

While we are in a safe residential area, South Africa has an above-average rate of petty crime. We request that all guests keep this in mind when on the property and while exploring the local area. We do not recommend leaving any valuables in your vehicle or visible inside the house. We encourage the use of in-room safes for valuables.

The Point expects all exterior gates to the property to be closed at all times. At night, all entrances to the house must be locked. We request that our guests also keep their rooms and lockers locked. We request that all guests follow this safety and security measure.

We reserve the right to refuse admission and exclude visitors from our accommodation.

A booking-in form must be completed by all guests on arrival with passport numbers for overseas visitors and ID numbers for South African visitors.

Data Protection

The Point retains your contact details as an integral part of the booking process and a record of your booking. We may contact you in the future with a newsletter, but you can opt-out at any time. We will not share your information in any other way with any third party.

You can read our detailed privacy policy here: The Point Privacy Policy.

Loss of or Damage to Guests’ Property

The Point or the owners do not accept any liability for loss of or damage to any valuables or property belonging to guests. It is therefore the sole responsibility of all guests to make arrangements for adequate insurance coverage, on all valuable items prior to arrival at The Point. This includes, but is not limited to, photographic equipment, laptops or other electronic devices, jewellery, cash and vehicles.

Indemnity

Any guests or their visitors of The Point and making use of the house, outdoor areas, and swimming pool, utilise these facilities entirely at their own risk and are fully aware that there are no life-saving facilities of any nature provided. Therefore, guests indemnify The Point, Madic Media Pty Ltd, and the owners of this facility in full and shall have no claim of whatsoever nature against The Point, Madic Media Pty Ltd, and its owners, including any claim, from any injury / bodily harm / death and or / loss of property which could arise from the use of these facilities.