Deposits

A deposit must be made at the time of booking. A booking is not confirmed until a deposit has been received.

• Bookings made within 14 days of arrival require a 100% deposit.
• All other bookings require a 50% deposit, with the balance payable 14 days before arrival.
• If your balance has not been paid when due, the booking will be considered cancelled.

Cancellations

All cancellations, regardless of notice, are subject to a fee equal to 50% of the first night's stay. The following rules also apply:

Bookings made for peak season dates (Dec 1 - Jan 15):

• 100% refund if cancelled 60 days or more before arrival.
• 50% refund if cancelled 30-59 days before arrival.
• 25% refund if cancelled 15-29 days before arrival.
• No refund if cancelled within 14 days of arrival.

All other bookings:

• 100% refund if cancelled 30 days or more before arrival.
• 50% refund if cancelled 15-29 days before arrival.
• 25% refund if cancelled 7-14 days before arrival.
• No refund if cancelled within 7 days of arrival.

We collect and refund online payments in South African Rand. For guests who pay in a foreign currency, the Rand value of your payment and your refund will always be the same, but the amount of your refund reflects the exchange rate on the day we issue the refund. Exchange rates change every day so the amount you get back won’t match what you paid. When we issue a refund to a card using another currency, your bank will convert it from Rand for you. We are not involved in this exchange process and not liable for any loss that may occur due to change in foreign exchange rates between the time of booking and the date of refund.

To read the full Terms and Conditions, including deposit, breakage deposit, and cancellation policies, please visit this link.

All guests must abide by the entire list of House Rules which can be viewed here.

The following “major” rules will be strictly enforced. Violation of any of the rules below will lead to immediate eviction and cancellation of the balance of your booking, with no refund.

• Strictly no parties or events.
• No unregistered guests are allowed on the property unless approved by host.
• No visiting pets.
• Quiet hours between 10:00 pm and 8:00 am applies. No loud music or excessive noise between these times.
• No smoking, vaping, or hubbly/hookah is allowed inside the property. (Designated smoking areas are provided outside. Guests caught smoking indoors will be billed a deep cleaning fee of R1000.)
• No illegal substances are allowed on the premises.
• No firearms or otherwise dangerous or restricted weapons are allowed on the property.

Please review all House Rules before confirming your booking.